Secret passenger

Daily we work on boost in level of service and creation of positive emotions at each passenger. For us it is extremely important to receive assessment of our work therefore we suggest you to take part in the Secret Passenger program.

Program conditions:

  1. To become the member of the Secret Passenger program, it is necessary to send a request for participation in a free form to mysterypassenger@basel.aero e-mail address. In a request it is necessary to specify dates of the planned departure or an arrival in the airports of the Krasnodar Territory and contacts for feedback.
  2. In response to a request necessary instructions and a task will be sent you.
  3. After flight “the secret passenger” within 10 working days directs results of assessment, photo, video, audio-materials to the e-mail address mysterypassenger@basel.aero.
  4. “The secret passenger” has no right to publicly disclose information on the participation in the program and on results of the carried-out assessment.
  5. Staff of the airports of the Krasnodar Territory cannot take part in the Secret Passenger program.
  6. The results of the program will be summed up once in three months.

Bonuses for "secret" passengers

The certificate on free service in halls of special service of the international airports Krasnodar, Sochi and Anapa for a period of 1 month will become a prize for the winner.

On all interesting questions you can address by ph.: 8 (861) 21-91-688, or to the e-mail address: mysterypassenger@basel.aero