On the performance, based on the overall result in 2018, Sochi International Airport for the fourth consecutive year has taken the first place the the rating ASQ of the Airpot Council International (ACI) in the nomination «The best airport in Europe» in the category «Airports with passenger traffic 5-15 mln per year».
In 2018, 346 international air harbors took part in this rating, 36 of which claimed to be the best European Airports in the category from 5 to 15 million passengers a year. Sochi International Airport managed to defend and confirm its title as the best among such competitors as Ankara (Turkey), Basel (Switzerland), Birmingham (England), Budapest (Hungary), Ibiza (Spain), Naples (Italy), Reykjavik (Iceland), Riga ( Latvia), Rome-Ciampino (Italy), Edinburgh (Scotland) and many others.
Airport Service Quality is the only international program that polls passengers at the airport on the day they fly. About 600 thousand personal surveys in 41 languages in 84 countries are carried out annually under the program. The survey is conducted on 34 key indicators of quality of service, including access to the airport, registration and inspection, the state of latrines, left-luggage offices and restaurant services. The survey at each airport is carried out using a centralized program that creates an industry database and allows to compare airports with each other.
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